Along with the airline’s 13 new 787-10s (out of 14 on order) and 12 787-8s, these are the only planes in the fleet where you’re absolutely guaranteed to get the new Polaris seats. United has since taken delivery of all 22 of the 777-300ERs (also referred to as “77Ws”) that it had on order. While the Polaris soft product (food, service, amenities) rolled out a little early, the full experience, including the redesigned modern seats, launched in early 2017 when United took delivery of its first Boeing 777-300ER.
787-9 Polaris Johannesburg (JNB) to Newark (EWR).777-300ER Polaris Newark (EWR) to Tokyo (NRT).We’ll do our best to update this guide as additional planes are retrofitted and new routes are added.įor more information on the Polaris experience, you can check out the following TPG reviews: Note, due to United’s approach with this roll-out, the information below is constantly changing. We’ll also cover some tips on how you can book these swanky flights. Hopefully, this guide will help clear this up and serve as the definitive guide on where to find and what to expect in United’s full Polaris business class. While all of United’s international business-class seats are now branded as Polaris, not all long-haul flights offer the complete experience quite yet, including the new seats and lounges. However, the disconnect between expectation and reality created confusion around the Polaris brand and what it actually entails. Thankfully, United has come a long way since those early days, taking delivery of new aircraft equipped with the sleek Polaris cabin and retrofitting dozens more - even during the pandemic. United’s older Polaris seats on the 787-9. In reality, for the first couple of years, many passengers who booked expensive tickets marketed as “Polaris” still ended up flying in older seats.įor more TPG news and deals delivered each morning to your inbox, sign up for our daily newsletter. Long before the first Polaris lounge opened or the first plane to feature new Polaris seats completed a single flight, billboards and TV ads were popping up all over the country, promising a re-imagined flying experience. While American Airlines quietly began opening new lounges and retrofitting existing planes without much fanfare, United seemed to initially be investing more heavily in marketing than actually getting the new product into service. However, the airline’s approach to rolling out the new product has been a long-running saga.
Editor’s note: This is a recurring post, regularly updated with new information.īelieve it or not, it’s already been five years since United first introduced the Polaris business class product.
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